🌴 Guest Frequently Asked Questions

🏡 Booking & Reservations

How do I book a stay with SBR?
Guests can book directly through our website for the best rates, accurate availability, and priority access to early check‑in when available.

Do you require a security deposit?
No! We use a $65 non‑refundable damage waiver in place of a security deposit. This gives you peace of mind and protects you from large damage bills if something accidental happens.

What is your cancellation policy?
Cancellation terms vary by property. Guests should review the policy listed on their specific reservation confirmation.

Is travel insurance available?
We do not offer travel insurance directly. However, we strongly recommend purchasing a policy from a trusted provider to protect your stay from unexpected events such as weather, illness, or travel delays.

🔑 Check‑In & Check‑Out

What time is check‑in and check‑out?
Check‑in is at 4:00 PM and check‑out is at 10:00 AM. Early check‑in or late check‑out may be available for an additional fee depending on cleaning schedules.

How do I access the property?
All homes use a smart lock or lockbox. Your unique access code will be sent via Your Guest Portal before arrival.

Do I need to meet anyone in person?
No. All SBR properties offer contactless entry for a smooth arrival.

🧴 Amenities & Supplies

What is included in the home?
Each property includes starter paper products, basic toiletries, dish soap, trash bags, and a small supply of laundry pods. Kitchens are stocked with cookware, utensils, and standard appliances.

Do you provide beach gear?
Many homes include beach chairs, umbrellas, or wagons. Availability varies by property, so guests should check their listing details.

Is Wi‑Fi included?
Yes. All homes offer complimentary high‑speed Wi‑Fi.

Are pets allowed?
Some SBR homes are pet‑friendly. Pet fees and rules vary by property and are listed on each home’s page.

🛠 During Your Stay

Who do I contact if I need help?
Our local SBR team is available by phone, text, or email. We’re nearby and ready to assist.

What if something breaks or isn’t working?
We respond quickly to maintenance issues and coordinate repairs as soon as possible.

Do you offer mid‑stay cleanings?
Yes. Guests can request a mid‑stay clean or linen refresh for an additional fee.

📜 Policies

Do you allow parties or events?
SBR homes are family‑friendly rules vary by property and are listed on each home’s page..

Is smoking allowed?
All properties are strictly non‑smoking. Smoking inside the home will result in additional cleaning fees.

What are the age requirements to book?
The primary guest must be at least 25 years old and present during the stay.

📍 Location & Local Tips

How far are the homes from the beach?
Distances vary by property, but most SBR homes are just minutes from the Gulf’s emerald waters.

Do you provide recommendations for restaurants and activities?
Yes. After booking, guests receive a digital guide with our favorite local spots, family‑friendly activities, and hidden gems along the Emerald Coast.

🚪 After Your Stay

How can I leave a review?
Yes and Please Do there will be a QR code Locaded on the Refridgertor Guests receive a follow‑up email with a quick link to share their experience.